Terms of Service

These terms govern your use of KaunterAI, provided by KaunterAI Digital (202603194052 / 003873338-M), a business registered in Malaysia.

By creating an account or using the service, you agree to these terms. If you are agreeing on behalf of a business, you confirm you have the authority to do so.

We may update these terms. If a change materially affects you, we will tell you before it takes effect. Continuing to use the service after that means you accept the updated terms.

KaunterAI connects to your existing WhatsApp Business number and replies to customer messages, provides the information you have configured, and books appointments according to your settings. It is a scheduling and enquiry tool.

The service does not provide medical, dental, legal or financial advice. It does not store medical records. Where a customer asks a clinical or symptom-related question, the service will not answer it and will indicate that your staff will respond.

The service depends on the WhatsApp Cloud API operated by Meta, and your use is also subject to Meta's terms and policies. We are not responsible for changes Meta makes to its platform, pricing or policies, or for any suspension of your number by Meta.

We aim to keep the service available but do not guarantee uninterrupted operation. The service may be unavailable during maintenance or because of failures in third-party services outside our control. We do not offer a service level guarantee.

You are responsible for holding a valid WhatsApp Business account for the number you connect, and for keeping the WhatsApp Business App installed and in use as required for that connection to remain active.

You are responsible for the accuracy of the information you configure — your services, prices, operating hours and replies — and for any professional advice given to your customers.

You are responsible for obtaining any consent required from your own customers under the Personal Data Protection Act, and for providing them with your own privacy notice. Where we process personal data on your behalf, you are the data controller and we are the data processor.

You must comply with WhatsApp's Business Messaging Policy and Meta's terms. You must not use the service to send unsolicited marketing, to impersonate another business, or for any unlawful purpose.

Subscriptions are billed monthly in advance, on the anniversary of the date you signed up, by FPX. If a payment fails we will contact you, and the service will be suspended if it remains unpaid after 14 days. Account data is deleted 45 days after suspension, following a final notice.

There is no minimum contract. You may cancel at any time and your subscription will end at the end of the period you have paid for. We do not refund part-months.

If you cancel, we will disconnect your number from the platform. Note that Meta imposes a waiting period before a number can be connected to a different provider, which is outside our control.

To the extent permitted by law, our total liability to you in any twelve-month period is limited to the fees you paid us during that period.

We are not liable for lost profits, lost business, lost bookings, or any indirect or consequential loss.

We are not liable for the content of replies generated by the service where they are based on information you configured, for actions taken by Meta in relation to your WhatsApp account, or for any clinical or professional decision made by you or your staff.

Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction.